5 Steps to conflict resolution in the workplace
Conflict in the workplace may seem like something you should strive to avoid. But In this article for CFO UK, Alex Shootman, President & CEO at Workfront, actually recommends the opposite. Conflict is something you should foster in the workplace!
Shootman points out that, of course, not all conflict is created equal. The kind of conflict you want at the office is the kind that aligns with the Latin origin of the word, which means “to strive together.” Therefore, a successful work environment depends on providing the conditions that promote a sense of shared purpose and invite the expression of opposing points-of-view. Among the advice in his 5-step guide, Shootman includes knowing the difference between constructive and destructive criticism, knowing yourself, and having the indispensable ability to say “sorry.” With this advice in mind, you can transform the conflict that your workplace dreads into one its biggest strengths.
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