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Vol. 2017,  No. 35


Mind your tone: Do you know how your emails sound?

Tone is one of those things we often don't think about when sending email, but we really should. The fact is that whether you intend to strike a particular tone or not, your reader will perceive one. In that sense, tone is like your reputation: whether you know what it is or not, you have one.

But what's the best tone to strike?  Read more

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