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Vol. 2018,  No. 11

 

How much should you apologize at work?

It’s a given in business: things go wrong. And what organizations, teams, and even individuals do when that happens speaks volumes about them. So what do YOU do when things go wrong? Hopefully, you do what professionals do—you fix the situation. But beyond that, how much do you communicate regret? How much do you apologize for what went wrong? And how much SHOULD you apologize?  Read more


Until next time,
Guillermo
 
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