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Vol. 2018,  No. 7


Emotionally intelligent email? Yes, think about it! 

When you think of exhibiting emotional intelligence at work, you probably think about the elements of your face-to-face interactions—like being aware of body language, using active listening, showing empathy—more than about what you’re doing in your email communication. But here’s the thing: if you’re not thinking of your written messages as a natural extension of the relationships you maintain at work, you may be missing an opportunity to exhibit emotional intelligence consistently. What’s worse, you may be communicating something different than what you intend. Read more.  Read more

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