Your communications may not be communicating
I constantly stress to my clients the importance of being intentional—whether in decision-making, reacting to colleagues or, of course, communicating in the workplace. In this article for Harvard Business Review, Ron Ashkenas makes reference to one of my favorite quotes about communication from George Bernard Shaw: "The single biggest problem in communication is the illusion that it has taken place."
Ashkenas describes the prevailing systems of communication in most organizations and challenges managers to communicate intentionally by doing three things: provide context, encourage questions, and stay sufficiently connected to the different ways that people respond and react to messages.
Read the article