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Vol. 2017,  No. 09

Conflict in a team is a sign of business communication gone wrong, right? Not necessarily. Yes, sure—some conflict is toxic. And yes, most people avoid conflict, but the highest performing business teams have learned to use conflict constructively to create optimal solutions.

At a recent coaching conference I attended, leadership consultant 
Bob Johnson reminded us that some athletes practice every day for years to compete for a few seconds to win a gold medal in the Olympics. And yet in business, he says, we almost never make time for practice; we expect to perfect our performance by competing all the time. Doesn't make that much sense, does it?

Even if a team knows they should use constructive conflict to produce better results, if they never practice how to produce those results when the stakes are low, how can they expect to perform when the pressure is on and the stakes are high? They shouldn’t.

Until Next week,
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