Message from the chair
‘The consumer is the only constant throughout the patient journey. They are therefore the experts in terms of identifying their desired health outcomes and experiences of illness and care, and their expertise should be sought and respected in order to improve the quality of care. Shared decision-making, support for self-management and proactive communication are key features of person-centred health care.’ UK Health Foundation, March 2014.
This is quoted in a document just released by the NSW Agency for Clinical Innovation (ACI): ‘Patient Experience and Consumer Engagement: A Framework for Action’ Understand, Act, Empower. Dr Nigel Lyons, Chief Executive of the ACI, says in the foreword: "The establishment of the Patient, Experience and Consumer Engagement (PEACE) team demonstrates the ACI’s commitment to consumer-led redesign of healthcare. The PEACE team supports the ACI’s Networks, Institutes and Taskforces to capture consumer input and harness direct patient and staff experience to inform ACI activities. The framework provides valuable information, guidance and resources to enable this approach."
The framework and associated toolkits and resources are available on the ACI website.
I believe that this framework and the work of the ACI is very valuable in the promotion of the values and the need for consumer engagement throughout the health system. It should make a difference to the understanding of person-centred care. Well done ACI!
Betty Johnson AO