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14 MARCH  2019
Want to report a doorstep criminal

Victims losses to TV Licensing scam now totalling £830,000!

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The ongoing TV Licensing scam, first identified in September last year, is continuing to be reported to Action Fraud in high numbers. Fraudsters are sending the public these fake emails designed to steal their personal and financial information. Since April 2018 reported victims have lost more than £830,000. Please be vigilant. 
How It Works
  • An email is received about TV licence payments/refunds. 
  • The payment/refund link is to a "genuine-looking" website.
  • Personal and bank details are requested on a fake form.  
  • Within two weeks, the criminals call, claiming to be from the fraud department of the victim's bank. 
  • They tell the victim that fraudulent activity has taken place on their account and to transfer their money to a new "safe account". 

Protect Yourself

  • Never answer unsolicited emails. 
  • Don't assume a phone call or email is authentic.  
  • Always question unsolicited requests for your personal or financial information
  • TV Licensing will never email you, unprompted, to ask for bank/personal details or tell you about a refund.
  • Your bank will never ask for your PIN, password, or to transfer money out of your account. 

What To Do If You’ve Fallen Victim

  • Let your bank know as soon as possible and monitor your accounts regularly for unusual activity.
  • If you have lost money to the scammers, contact Kent Police by calling 101
TV Licensing offers helpful information on scam emails here 
If you have received this scam email please report it. 
Report It
You can view our Privacy Notice at any time. It explains what personal data we hold about you, how we collect the data and how we may use and share information about you. We are required to give this information under the data protection law.
For advice and to report issues to KCC Trading Standards contact
Citizens Advice consumer helpline on 03454 04 05 06
Monday to Friday from 9am to 5pm.
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