|1. Construction Noise & Reporting Out of Hours working
As you know construction noise and disruption is a major issue locally but unfortunately Tower Hamlets Council have made the process of reporting it more difficult so I need your help to change the process. As a reminder, allowable construction hours are;
- Monday to Friday 8am to 6pm
- Saturday 8am to 1pm
No work outside of these hours unless signed off in advance by the Council which should only be for a special reason like removing a crane. You should NOT hear any construction noise outside of these hours. But importantly the Council will not seek enforcement if the developer has advised them of any over running works. So, if a developer says our cement lorries are stuck in traffic at 4pm they can work beyond 6pm and effectively ignore the allowable hour’s rule.
The other change is that out of hours’ complaints are mainly being treated by the noise complaints team based on the volume of that noise which means a Council officer must attend to measure the noise. I used to ask people to send me videos time stamped as proof of that but the Council will only accept evidence from Council officers witnessing noise themselves. But they do not run a 24-hour noise operation so that means nobody can deal with a complaint early morning or evening when we get the most construction complaints. So, if you want to complain about noise you should do two things;
1. Complain by telephone to 0207 364 5008 day time or 0207 364 5007 evenings
But the noise team only works Monday – Fridays 8am – 5pm and Thursday nights to Monday mornings 8.30pm-3.30am. So call as soon as the office is open.
2. I need your help to change the process by also emailing the Mayor and the Environment team at;
& cc me in at firstname.lastname@example.org
as well so I can count the complaints. The noise team say they do not receive enough complaints to justify a longer service. Only the Mayor can change the process so make sure he understands how bad the noise and disruption is in your email.