As a response to the COVID-19 pandemic, the LPRC will be providing retailers and practitioners with resources that will aid in the current landscape.
Today's webinar on Retail Offenders During Crisis Situations - Tuesday, March 31st at 2 pm EST. Join us as we explore how criminals take advantage of crisis situations and what you can do to protect your organization and your customers from offenders during this trying time.
COVID-19 Resources Page - this landing page will include relevant articles, Q&A spaces, access to our ongoing projects, and news and announcements on the current pandemic.
COVID-19 Benchmarking Survey - This survey is designed to understand reactions to, and effects of, COVID-19 on the retail environment.
COVID-19 Call Series (Members Only) - We will be hosting a series of calls with retail member point of contacts to continue dialogue on best practices. The following week we will host a membership-wide update. Categories include:
This episode will cover global retail lessons, how COVID-19 affects LP/AP, transformational strategies, and the retail forecast for the rest of 2020. Also included are upcoming LPRC initiatives and the resources the research team will provide to help retailers and practitioners, hosted by Dr. Read Hayes (LPRC), featuringTony D'onofrio (TD Insights).
Would you like to be featured as a guest on the podcast? Please contact us at email@example.com to learn more!
Research Highlight: Employee Fraud Using Loyalty Programs
A study conducted by Nielsen Holdings found that in North America, 76% of customers are more likely to choose retailers that offer a loyalty program, and 61% reported a loyalty program is available at places they already shop. Like all other programs, loyalty programs are vulnerable to fraud and inevitably present numerous opportunities to fraudsters and employees with malintent.
Focusing solely on the on-shelf product is ineffective: there are many more layers to theft and the criminal behind the act. Building the Zones of Influence allows for more coverage of all aspects of crime prevention and the retail experience. The Zones emphasize how we establish sensors in, as well as deliver, efforts in concentric zones.