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SaaS Roundup #188

 
Hey roundup reader,

I have exciting news for you!

We're teaming up with Spendesk, Process Street, and Teamwork to bring you a webinar on how to optimize and automate business ops in 2020:



You'll learn about the 🔥 trends in business process automation in 2020 and get a chance to ask your most pressing questions.

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See you next week,
Ilia @ ChartMogul
New from ChartMogul

How BusterBox is using segmentation and LTV to grow to €100k in MRR

Ilia Markov

BusterBox is a monthly subscription box that delivers healthy treats and fun toys for pets to thousands of customers in Ireland and the UK. I spoke to Liam Brennan, one of the co-founders, to learn how they are using ChartMogul to understand their business, align their team, and double their revenue.
 
"A lot of these subscription boxes are running absolutely blind. And they actually don’t really value their metrics the way a SaaS founder does. It’s almost as if they think they’re just selling boxes every single month — that’s not the case at all. If you don’t get serious about understanding your subscription business, you’ll never get anywhere."
 

This week's top reads

Good Leaders are Great Storytellers: Our 6 Tips for Telling Stories That Resonate

First Round Review

A common myth in startups is that storytelling belongs to marketers and PR people. But it is an even mightier weapon when wielded masterfully by a founder, a salesperson, or a recruiter. Stories have the power to persuade and inspire and whether it's an investor, a customer, or a potential hire on the receiving end, they can be highly beneficial to your company.
 
"Storytelling is the not-so-secret ingredient that makes the difference between being a manager and being a leader, between closing a customer and winning a lifelong fan."

The Gross Margin Problem: Lessons for Tech-Enabled Startups

David Sacks, Craft Ventures

Every high-flying startup seems bound for quick (and painful) contact with the ground once it goes public. What is the reason that companies based on unit economics such as Uber, DoorDash, and WeWork suddenly seem so mispriced? Gross margins, according to David Sacks from Craft Ventures.
 
"[S]oftware startups never had to worry about gross margins until software started eating the world. Gross margins only became a concern once software blended with physical-world products and services to create new tech-enabled business models."

Asynchronous Communication: The Real Reason Remote Workers Are More Productive

Amir Salihefendic, Doist

This is about communication, not remote work. Amir from Doist argues that asynchronous communication is the real reason why remote workers are more productive. But that doesn't mean teams that still work together from an office can't take advantage of this trend.
 
"While I think remote work is the future, I believe that asynchronous communication is an even more important factor in team productivity, whether your team is remote or not."
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