Command Center, questions, and testing recommendations
There is a LVPG Command Center working to maintain an organized approach – the center is open 7:30 a.m.-6:00 p.m.
Please call 1-888-304-0934 for operational or clinical practice questions. If you leave a message, we will call you back right away. ANYONE can call this operational number for guidance!
Valley Preferred and LVHN recommend all Independent Physicians send their patients to regional testing centers rather than order coronavirus testing themselves. We are tracking results through those sites. We cannot track the patients if physicians perform the testing / orders.
If anyone in our community feels they have COVID-19 or may have been exposed to someone who does, we are strongly advising them to stay home. Screening patients can be managed via phone, video visits, eVisits or within the practices for any patient who arrives and reports symptoms:
- 24/7 Nurse hotline: 1-888-402-LVHN. Anyone can call at any time and receive clinical guidance from the RN hotline – for COVID-19 or any other issue.
- MyLVHN eVisits: Asynchronous visits are available on the secure patient portal; anyone 18 years or older can submit. A physician / APC will respond back with guidance, usually within an hour. No charge.
- Video Visits: Right now you have to schedule a time but that may be eliminated within the next few days. Staffed by APCs / physicians. No charge to patients.
If screening suggests the need for viral testing or medical assessment, symptomatic patients can be referred to one of the designated LVPG COVID-19 regional testing centers.