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March 2020

City Implements Reduced Services Protocol

As part of the City of Windsor’s ongoing response to COVID-19 and with support of the Medical Officer of Health Dr.Wajid Ahmed, Mayor Drew Dilkens has announced measures to ensure the continued delivery of critical City services and support of vulnerable communities while protecting the health of City staff and residents.

Effective as of the end of the business day, Thursday, March 19, 2020 and until at least April 5, 2020, the City of Windsor will be scaling back and/or modifying the delivery of all non-essential services. All emergency services including Windsor Police Services and Windsor Fire and Rescue will be operational
Summary of Service Adjustments

(Note: This is not a complete list of affected City Services. For complete updates, please check our website at
  • Planning applications will continue to be processed by municipal staff working from home
  • City Hall will suspend issuing Marriage Licences and performing Civil Ceremonies
  • Children’s Services Administrative Supports and Housing Administrative Supports operating via online and phone only
  • Windsor-Detroit Tunnel Bus will suspend operations as of end of day service Thursday, March 19, 2020, and adjustments to other routes are anticipated
  • Solid Waste drop-off will be closed to the public with exception for commercial customers
  • Public parks and playground equipment will continue to be maintained on a reduced schedule
  • Municipal curb-side waste and recycling will continue as planned and scheduled
  • Municipal licensing will be discontinued, as public gathering places are closed
  • Employment and Training Services for the public will be closed
“To protect the health and safety of all municipal employees, and following the advice of local public health officials, we are closing City Hall to the public and setting up the vast majority of our employees to work from home,” said Mayor Drew Dilkens “Many of our services are already available online, while core services will continue, on a scaled-back basis.” 

Residents are encouraged to use online means to access municipal services. Links to all our online services are available on the City of Windsor’s website, with most under the E-Services tab.

In addition to the recent closures of all public facilities of a recreation nature, including arenas, pools, museums and community centres, the following City facilities will be closed to the public, effective end of business day Thursday March 19, 2020:
  • City Hall, 350 Windsor City Hall Square West
  • Parks and Recreation Main Office, 2450 McDougall Street
  • Parking Enforcement, 1266 McDougall Avenue
Service Ontario and Service Canada Offices, operated by the provincial and federal governments that are located at 400 City Hall Square East will remain open at this time. Other buildings with self-contained leased space to non-City tenants (Mackenzie Hall and Gino & Liz Marcus Community Centre) will remain open. This is subject to change.  Advanced screenings of all visitors to this location will be in effect. Visitors should be prepared to answer questions upon entry. 
For those employees required to report to work in their regular locations, the City continues to maintain a safe and healthy workplace and comply with the best public health and occupational health advice available.

This is an evolving situation, and we will continue to update residents as new information becomes available. Visit for the latest information. We have a growing list of Frequently Asked Questions that can help answer questions you might have or might not have thought of.    
Our community partners at the Windsor Essex County Health Unit also have an excellent webpage of information on the latest health advice and information on COVID-19.

Residents can call 311 between 8am and 4pm, Monday through Friday, or download the 311 app or email to send inquiries 24/7 (though responses will be processed at the hours noted above).

Ward 7 By-Election Postponed

In light of the ongoing COVID-19 pandemic and the rapid rate at which the situation is changing, City Clerk Valerie Critchley has declared an emergency under section 53 of the Municipal Elections Act, thereby postponing the Ward 7 by-election that was scheduled to take place on April 27, 2020.  It should be noted, this is not an emergency declaration for the municipality under The Emergency Management and Civil Protection Act.

Section 53 of the Municipal Elections Act grants the City Clerk the authority to declare an emergency if she is of the opinion that circumstances have arisen that are likely to prevent the election from being conducted in accordance with the legislative requirements of the Act.  Under section 53, the City Clerk will declare when the emergency has ended, and arrangements will be made to continue with the Ward 7 by-election at that time.

This decision was made after consultation with the Ministry of Municipal Affairs and City Legal Counsel, taking into account the health and safety of residents, voters in Ward 7, candidates and election workers. The uncertain availability of polling locations (e.g. community centres, churches, long-term care homes), election supplies, other resources, and the overall movement towards social distancing all contributed to the decision to postpone the by-election.

In an effort to optimize voter turnout and the campaign efforts already put forth by the Ward 7 by-election candidates, the campaign period will remain open during this emergency period. Additional campaign time will be allotted in the revised by-election timelines once the City Clerk declares the emergency has ended.

As the nomination period ended on Friday, March 13, there will be no consideration given to new candidates in the revised by-election timelines.

As the pandemic situations is ever evolving, new dates for voting day and advanced voting days are yet to be determined.

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