Ensuring near misses are reported and acted upon
For near-miss reporting to work well, employers need to create a safe and comfortable atmosphere. The goal is to make employees so comfortable about the process that they report them as easily and freely as they would report a waste bin is full or a light bulb is burned out. Blame cannot be part of the equation – period.
Lack of supervisor support: Employees usually follow their direct supervisor’s instructions in most job-related situations. If a supervisor does not treat near-miss reporting as a priority, there is a good chance their personnel won’t either. Supervisors need to encourage this type of reporting and set an example by reporting near misses themselves. When employees know that their supervisors are completely on board with near-miss reporting, it is easier for them to feel comfortable to report, as well.
Reporting near misses should not just be considered an “extra” thing or something the employee is ashamed or embarrassed to do. Instead, employees should feel proud that they are part of an effective process of prevention and incident management and thanked for their proactive safety behaviours.
Fear of blame: Many employees are afraid to report near misses because either they don’t want to admit that they didn’t follow safety procedures or they will be mistakenly accused of doing something wrong. To create a truly effective near-miss reporting program, this stigma must be eliminated.