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As concerns about coronavirus continue to grow, Self-Help wants you to know we’re taking steps to limit its impact and help you maintain your financial well-being. Please be assured that we are taking preventative measures in our branches to curb the spread of illness and ensure seamless access to your accounts. 

Even more, we want to remind you that accessing your funds online is easy and convenient. While current conditions may limit your ability or desire to leave home, you can take care of your financial needs from the safety of your home.   

With our free mobile banking app, telephone, and online banking system, you can manage your banking needs 24/7, without having to visit a branch.  

You can:
Manage your Accounts 
View recent transactions and account balances. 

Update your personal Information 
Make sure we can stay in touch by keeping your personal information up-to-date. 

Transfer Money 
Move money within your SHFCU accounts 

Deposit Checks 
Take a photo of a check with your phone or tablet.  

Make Payment
Pay your SHFCU loan or use electronic Bill Pay to pay your bills fast and paper-free

Enroll in e-Statements 
Sign up for e-Statements and reduce your exposure to contaminants by mail. 

Our goal is to provide uninterrupted access to your funds, when and where you need them. Not signed up for online banking? Member services can help. Call 877.369.2828 (7 a.m. - 5 p.m M-Th, 7 a.m. - 6 p.m. F, and 9 a.m. – 1 p.m. Sat).

Download our free mobile app from our website.
Here are some other things to consider: 
Add your Debit Card to your Digital Wallet
Adding your debit card to Apple Pay™, Google Pay™ or Samsung Pay™, allows you to use your phone to make payments with a simple tap and go, rather than pressing the buttons on the keypads in public areas. 

Need more checks?
No need to contact a branch. If your check vendor is Harland-Clarke, you can order them online.  

Be Diligent about Protecting your Personal Information 
Unfortunately, scammers thrive in times of crisis. Remember that Self-Help will never contact you to ask for confidential information such as Social Security numbers, account numbers, passwords or other secure information. Don’t click on links in emails you were not expecting and be wary of requests for money or personal information. To stay abreast of scams, visit the FTC website and read our latest blog post about protecting your relief funds from COVID-related scams. 

If You Need Financial Assistance 
We understand our members may be experiencing financial hardship during this time. If you are having difficulty making your loan payments, we are here to help. Please call member services at 877.369.2828 to determine what options may be available to you.  

Remember, We're Here to Help 
We will continue to monitor the developments across the U.S. and our region and will provide updates as needed. For the most up-to-date information, on how Self-Help is responding during this situation, please visit our website. For the latest update about coronavirus, we encourage you to visit the CDC Resource Center.

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Copyright © 2018 Self-Help Federal Credit Union, All rights reserved.

Our mailing address is:
Self-Help Federal Credit Union
1970 Broadway, Suite 350
Oakland, CA 94612

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