New Publications
Survey Results: Pre- and Post-COVID Travel Preferences

Prepared by Linda Canina & Nicole McQuiddy-Davis

"COVID-19 has disrupted travel and the hospitality industry like no other historical event. As travel slowly resumes in the US under strict government guidelines, our survey results suggest that travel-related businesses like hotels are now serving a more cautious guest who appreciates mask wearing, social distancing, and increased cleaning."
Duty of Care Benchmarking Tool

By Cathy Enz & Gary Thompson

"For any organization, 'Duty of Care' is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. Formalizing rules, procedures, standards, processes, and guidelines serve as a compliment to managerial oversight and help companies run smoothly with improved efficiency and coherence in Duty of Care activities."
Managing a Wine Cellar Using a Spreadsheet Version 4

By Gary Thompson

"This report describes the many spreadsheet-based analyses in this tool that can assist an individual, restaurant, or bar in managing a wine cellar.The Wine Cellar Management Tool Version 4, which is available at no charge from The Center for Hospitality Research at Cornell University, does not require actual knowledge of how to construct a spreadsheet. It does require diligent data entry regarding wine purchases and withdrawals."
New Member Welcome
The CHR welcomes new advisory board member, David Oppenheim. David joined IHG in August 2020 as SVP, Global Insights, Analytics, and Data. Most recently, David headed sales and distribution for Alaska Airlines. Before that, he held various roles in loyalty, revenue analytics, and sales at United Airlines. David started his career at The Boston Consulting Group in Chicago where he served clients in a variety of industries. Read more about David here.

Lodging Sector Update
US hotel occupancy continued flattening, plus Forward STAR benchmarking insights for key Australian citites
STR data through the week ending with September 26 showed a continued flattening of U.S. hotel occupancy. Most of the markets with the highest occupancy levels were those in areas with displaced residents due to Hurricane Sally and the western wildfires. Mobile, Alabama, reported the week’s highest occupancy level at 74.9%, followed by California South/Central at 74.3%.
STR continues to expand Forward STAR, its forward-looking benchmarking tool, to more markets around the world. That expansion most recently includes eight markets in North America. As an example of the insights provided, data for key cities in Australia shows short lead times for bookings as well as continued Saturday peaks in occupancy on the books for the coming months.
Ahead of the Curve: A Kalibri Labs Series
An in-depth look at the impact of the pandemic and potential shape of recovery in specific markets. Click here to read about the NYC, Houston, and Atlanta markets. 
Did you miss our latest Keynote webinar?
Watch the recording of Reopening European Hotels: The Recovery and Investment Landscape. Learn from Cody Bradshaw '01 (Starwood Capital Group), Kimberly Coari '04 (Hilton), and Adam Maclennan MMH '05 (PKF hotelexperts Ltd.) as they discuss reopening strategies, which customer segments will come back first and why, what the recovery may look like, potential hotel investment opportunities, valuations and underwriting in the context of various components of the European lodging market structure, and country-specific government policies in a conversation led by CHR Director, Professor Linda Canina.

See a comprehensive list of upcoming webinars in the C&I Weekly Web Events email, arriving in your inbox every Sunday. 

| Events | Membership
Advisory Board 

School of Hotel Administration, Cornell University
149 Statler Hall
Ithaca, NY 14853