The Cornell Center for Hospitality Research
November 2019
From the Director 

This has been a busy year here at the Center for Hospitality Research! I want to reach out to all of our members and newsletter followers to update you on the many events and happenings over the past few months. One of the biggest changes here at the CHR is the change in leadership. Allow me to introduce myself: my name is Linda Canina, and along with my responsibilities as Director of the CHR, I am a professor in the Finance, Accounting and Real Estate group at the Cornell School of Hotel Administration (SHA). It has only been a few months since I assumed directorship, but I have been pleased with all the industry related collaborative work we have been able to get done at the Center. Please take a moment to READ MORE...
Industry Highlights
2019 Sustainability Roundtable

Sustainability initiatives in the hospitality industry address an extensive variety of issues.  Each year for the past 10 years, The Center for Hospitality Research at The School of Hotel Administration in the SC Johnson College of Business at Cornell University, has hosted a Sustainability Roundtable that focuses on issues in the hospitality industry...READ MORE
Implementing Revenue Management in your Restaurants: A Case Study with Fairmont Raffles Hotels International

New CHR research by Sherri Kimes and Jeannette Ho studied revenue management in restaurants. In 2015, Fairmont Raffles Hotels International implemented a system-wide revenue management program in its restaurants...READ MORE
Enhancing Equipment Investment Decisions Using Equivalent Annual Cost

Newly published CHR report by Pamela Moulton and Yifei Mao found that for any piece of equipment or system required to operate a hospitality business, there are...READ MORE
Robot Rooms:
How Guests Use and Perceive Hotel Robots

Cornell Center for Hospitality Research study, by Rohit Verma and Lina Zhong examines how Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the lights and turning off the TV...READ MORE
Benchmarking Index 2019:
Carbon, Energy and Water

The sixth annual Cornell Hotel Sustainability Benchmarking study, by Eric Ricaurte and Rehmaashini Jagarajan, provides benchmarks in 500 geographies globally to find that participating hotels generally have continued to reduce their energy and water use...READ MORE
Award Winning Cornell Study Examines Customer Satisfaction Through Service Excellence

A recent Center for Hospitality Research study shows technology has shifted the dynamics of guest interactions in the hospitality industry. Two key elements of this shift are...READ MORE
A Look at How Tabletop Technology Influences Table Turn and Service Labor Usage in Table-Service Restaurants, by authors Alex M. Susskind and Benjamin Curry 

Buyer Monitoring Cross-Culturally, by Theo Lieven, Robert Kwortnik, Lynn, and Torsten Tomczak
Kathryn LaTour, Associate Professor of Services Marketing and Banfi Vintners Professor of Wine Education and Management, had an article published in the Journal of Consumer Research with co-author John A. Deighton, titled "Learning to Become a Taste Expert." The article is available to read online. More is available on Professor LaTour's blog:
Crocker Liu released a recent Cornell Report that introduces new regional indices of hotel performance. Based on these indices, hotels in the Midwest and Mountain regions (mostly hotels in Arizona, Colorado, and Nevada) have outperformed other regions, while hotels in the Pacific region (primarily California) and South Atlantic region (mostly Florida) have grown at a more moderate pace in the post-recession era...READ MORE
Spotlighting Advisory Board Members
Chris Kronenthal, President & Chief Technology Officer, is the payment industry’s preeminent security expert, bringing world-class experience to the software development processes and compliance solutions of FreedomPay. He is widely recognized for his expertise in managing and architecting global ISV solutions and omni-channel environments...READ MORE
David Mei serves as Vice President, Owner and Franchise Services, for the Americas region of InterContinental Hotels Group (IHG). He was appointed to the role in July 2015. Owner & Franchise Services leads the organization to attract, support and grow with those owners and franchisees who will help the company to continue to grow its brands' distribution and preference...READ MORE

Jess Petitt is the Vice President of Analytics for Hilton. In this role, Jess leads analysis globally for Hilton, supporting the revenue, sales, marketing, channel, loyalty, brands, development and executive teams at Hilton as part of Hilton’s industry-leading Data & Analytics team...READ MORE
Fall Events
CHR Featured Corporate Members

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