In collaboration with the Center for Hospitality Research at Cornell's School of Hotel Administration, Medallia has created The Hospitality Ideas Community -- an online space that promotes cross-functional collaboration among hospitality professionals. 

Check out some of the ideas generated so far. Register to see more and share your experiences on how to deliver great service and exceed guest expectations in the current environment and learn from your peers who are navigating similar challenges. 

International Women’s Day: A Message from Dean Kate Walsh

To the women Cornellians far and wide, to those who continue to shatter glass ceilings and inspire the next generation of women leaders with their acts of persistence: we celebrate you this International Women’s Day.

Michelle Woodley '89 Speaks at the 93rd Annual Dean's Distinguished Lecture Series

Michelle Woodley, president of Preferred Hotels & Resorts and Center for Hospitality Research board membershares insights into her journey from Hotel School graduate to her career in operations, the changing travel industry, and approaching the future with optimism.
Studies indicate that companies who are diverse are typically more profitable and most capable of being able to deliver on complex business needs. But what does that really mean? How does race play itself out in organizations, and why is diverse leadership truly important?

What You'll Learn
> The importance of diversity, equity, and inclusion for companies, managers, and executives
> The roles of mentors and sponsors in executive management
> The difference between equality and equity
> Efforts that have been effective in building diverse leadership
Register Here
The coronavirus pandemic has been a prolonged and difficult time for the hospitality industry, and while things are beginning to look up, many industry challenges remain. From managing the ongoing issues associated with employee well-being and mental health to upgrading technology, the 2021 priority list for hospitality HR professionals is both sizable and complex.

What You'll Learn
> How hospitality industry leaders are addressing and managing employee well-being and mental health
> The impact of new technology on the roles of HR professionals
> The short-term and long-term responses within the industry to new and evolving challenges
Register Here
How many meetings hotels won’t make it through 2021? (MeetingsNet) featuring commentary from Jan Freitag of STR
> SHR Soundbites Podcast featuring Kelly McGuire of ZS
ZS and HSMAI study shows hospitality revenue stumbling blocks (ZS)
Re-thinking the future of hotel work (Hotel Executive) by Professor J. Bruce Tracey
7 new rules for increasing guest satisfaction (Medallia via HospitalityTech)

North American Pick Up
On the Books vs. STLY
"The latest edition of the Pulse Report, which tracks data for the month of February, indicates that most markets are continuing to show modest signs of positivity in terms of pick up and web traffic as vaccination roll outs continue across the globe."
U.S. hotel occupancy hit a 20-week high at 49.0% for the opening week of March. That was reflected across hotels of most sizes except for those properties 300 rooms or larger.
While demand was up in many states, most markets remain deep in recessionary territory when indexed to 2019 levels. Year-over-year comparisons with 2020 are beginning to turn favorable as the country hits the one-year anniversary of its earliest pandemic restrictions. 

CHR | Events | Membership
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School of Hotel Administration, Cornell University
Centers & Institutes
149 Statler Hall
Ithaca, NY 14853

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