Person performing self-administered COVID test at Toronto Airport
Mark Nasr ’07 and Industry Panel Discuss Managing the Impacts of COVID-19 on Air Travel

By Mary Lorson
Experts from the School of Hotel Administration (SHA), Air Canada, Journera, JetBlue, and Salesforce came together to discuss how the airline industry is adapting to changing regulations, booking patterns, and customer expectations. The panel also covered ways to rebuild customer confidence in air travel.
Drawing of a globe wearing a surgical mask and being supported by many different hands
Sustainability in the era of COVID-19

By Professors Jeanne Varney & Aaron Adalja

In October 2020, the Center for Hospitality Research held its 11th annual Sustainability Roundtable virtually. Industry professionals and academics from around the globe joined in on the discussion, which covered the effects of COVID-19 on sustainability, revenue enhancing sustainability initiatives, and emerging hot topics like how to prioritize hygiene and sustainability equally and simultaneously. 
Industry Updates
SHA Faculty in the News
> Meet the business travelers who can’t wait to get back on the road featuring Christopher Anderson (Washington Post)
> Is this the end of tipping? featuring Micheal Lynn (New York Times)
> The new dining reality: Shorter menus, quicker meals, -- and ugly delicious dishes featuring Alex Susskind  (Washington Post)
CHR Board Members in the News
Video: What Does Loyalty Mean? featuring Antonio Figueiredo, Salesforce
> Video: 2021 Industry Outlook One Year Post-COVID: A Roundtable with Hospitality Association CEOs featuring Cecil Staton, AAHOA
> Capture non-room revenue at your hotel (Cendyn)
In this session hosted by Cornell's School of Hotel Administration, a panel of Black hospitality industry professionals share their successes and challenges through stories of Black ownership, brand development, and pipeline growth, as well as advice for both current and aspiring owners, operators, and developers.
Watch Now
FreedomPay and several select partners with support from The Green Sheet and Fintech Finance invite you to a virtual event, part of a series in 2021, in which FreedomPay looks at the American payment revolution and the changing behavior of the consumer at the point of sale. During the event you will hear from experts from across a number of verticals, industries and services to understand and problem solve changing needs, tech and innovation.
U.S. weekly occupancy hit 48% for the first time since late October. Popular leisure markets in Florida, with leftover demand from the long holiday weekend, posted the week’s highest levels. The overall U.S. occupancy combined with improved ADR produced noticeable improvement in RevPAR when indexed against 2019 levels.
Amid the extreme cold, displaced Texans fled to local hotels and pushed week-over-week occupancy gains across STR-defined markets in the state. Texas’ occupancy added almost a point to overall U.S. occupancy for the week. A complete Texas analysis is linked

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School of Hotel Administration, Cornell University
Centers & Institutes
149 Statler Hall
Ithaca, NY 14853

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