Tri-Talk with Jordan G.
Jordan G., an outreach program manager at Pathways to Housing DC, discusses homeless outreach in the Golden Triangle neighborhood. The Golden Triangle BID employs four people from Pathways to connect people who are homeless with support, resources, and ultimately housing.
What do you do?
I manage two homeless outreach teams of case managers who meet people experiencing homelessness. They develop trusting relationships, often through assisting individuals in meeting their basic needs. The team works with each person to access services like housing, employment, physical and mental health care, and substance use treatment.
How is your work different across the seasons?
During hypothermia season, the team takes extra measures to ensure that persons experiencing homelessness are prepared for the cold. We increase rounds and coordinate with additional providers to ensure each individual who wishes to seek shelter has access. In the summertime, we ensure individuals are utilizing cooling centers and taking appropriate measures in the extreme heat.
What is your favorite story from case managing?
"Joe" was drawing concern from the community because he was in Murrow Park punching the air, bobbing, and weaving. You see, he had been a boxer when he was younger and had lifelong aspirations to do it professionally. Not having a place to live or a gym to practice in, Joe chose the park as his place to train. When I engaged Joe, he informed me that he was training because he was going to be having a boxing match soon. I love this story because it is quintessential outreach: things are never as they first appear. Joe is still engaged with the team and has been connected to supportive services.