Simon's Says - Issue #8 - July 2015
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A Note from Simon's Client Services

We are excited to announce the hiring of several new employees who have joined Simon's Agency over the last month!  First and foremost, we would like to introduce Sherry Lane who will be the Director of Client Services moving forward.  Sherry will be your direct point of contact and will be reaching out to you in the coming weeks to introduce herself. Sherry brings three decades of experience with her and has already proven herself quite valuable in just her first three weeks here!

Sherry has provided some much needed relief to the Admin department as a whole, especially Nancy Cheevers who is able to move over to Administrator of Special Services which will deal mostly with internal administrative and company operations.

Additionally this month, Simon's has promoted two employees within the Collection Department and brought on board four new collectors to join our rapidly expanding Recovery Team.  All of this allows us to provide a greater focus on Client Services while increasing the hours our collection team spends on our client's accounts.
If you have any questions for Sherry or would like to discuss your account, you may reach her at Nancy's old extension:  315-454-8700 ext. 202 or email her at

Videos Now Available for On-Demand Viewing!

This week saw the completion of our summer webinar series on Revenue Cycle Management. We have included links below to each of the webinars as they are now available on our brand new YouTube Channel for on-demand viewing. These videos explore a variety of subjects but concentrate on ideas that have worked for Simon's over the years and which organizations can use to help improve their own revenue cycles each month.  We hope you enjoy them and find them useful!  
Revenue Cycle Management Webinar Part I: Managing Your Practice's Revenue Cycle in 2015 - The first in our three part summer series explores setting goals and expectations for your organization.
Revenue Cycle Management Webinar Part II: Patient Negotiations - The second in our three part summer series explores staff training and preparation with regard to patient communications.
Revenue Cycle Management Webinar Part III:  Five Reasons Your Staff Fails to Collect from Patients - The third in our three part summer series explores 5 areas you can improve to get better debt recovery results from your billing department. 

Simon's Joins United New York Ambulance Network

Recently, Simon’s Agency has been awarded the opportunity to become members of United New York Ambulance Network (UNYAN). We are very excited to be part of this organization as it will help us understand the policies and procedures of ambulatory companies throughout CNY and beyond. Simon’s mission is to educate and provide resources that will allow ambulance companies to focus more on the task at hand which is to provide emergency and non-emergency services to the communities in which they serve. Simon’s currently provides debt recovery services to ambulance companies throughout CNY and have been doing so successfully for years. We welcome this opportunity with open arms and are pleased that we are in company with such an organization.

Did You Know Simon's Client Access Web (CAW) Online Reporting Portal is Available 24 Hours Each Day, Seven Days Each Week By Clicking This Link:

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