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Dear Families

We have listened to your feedback and implemented some changes to our booking and payment system.

As of January 2020 C-Me Swim will be using a rolling booking and payment system.

The ADVANTAGES for you…
 

  • KEEP YOUR SPOT!
Book into your preferred class and time and you don’t have to re-enrol each term – you keep your spot until you choose to DROP or TRANSFER
  • EASY BUDGETING
Monthly direct debits make budgeting easier – you pay upfront each month (on the 1st) for the lessons in the month (eg 1st February you will be charged for the 4 lessons in February)
  • EASY LEVEL TRANSFERS
If your child graduates a level – you can move into the next level straight away by seeing us at reception or putting in a TRANSFER request.
  • NO MORE TERM BOOKINGS
Bye, bye ‘terms’!!! We will be continuing lessons through the school holidays, with some rest weeks throughout the year.
  • IF YOU ARE SICK OR GOING AWAY
If you are planning to be away – you can put in a ‘future absence’ and get a make-up token to use later. Our make-up tokens are valid for one year in our Cairns or Port Douglas locations.
  • YOU CAN CANCEL ANY TIME

If you do wish to cancel your booking – you can at anytime by going to the customer portal > my account > drop request and put in the date (prior to the end of the billing month).

2021 Rolling Lessons will start on Monday 25th January in Edge Hill and Monday 11th January in Port Douglas
 
This Document has all of the information and the most FAQ answered for you with screen shots and step-by-step instructions and a calendar with ret weeks. If the monthly payments do not work for you please contact us, there is an option to pay more in advance prior to the billing cycle.

Bookings are open now for:
  • Edge Hill – School Holiday Program (December 14-19 or January 11-16 or 18-23)
  • Edge Hill – From January 25th 2021
  • Port Douglas – From January 11th 2021 (no school holiday program, lessons will continue from January 11th until it is deemed too cold to continue)
We are always here to help you via phone 40532549 or email bookings@cmeswim.com.au or over the counter. If you are having any issues with the portal please let us know and thank you for your patience as we find any issues.
View IMPORTANT INFORMATION
Customer Portal
Cairns - School Holiday timetable.
Each lesson is 1 make-up token or $21. Group lessons and 15 minute 1:1 lessons available.
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www.cmeswim.com.au

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