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Reliability in customer service, work smarter, Blue Lagoon, franchise news.
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Reliability — The Keystone of Customer Service

Your customers want to count on you. They want to believe you’re going to treat them right, keep your promises, and fix any problems that arise. This is especially true if you have a service business. It is crucial that you make sure your service is reliable

This shouldn’t be too much for customers to expect, yet it seems like it is harder than ever to get reliable service these days. There is no point in telling a customer what they want to hear just to get their business. If you don’t stick to your agreement, you’ve lost any chance for future business from that customer. And they’ll tell everyone they know about their bad experience.

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Work Smarter

How to Attract Only the Best Job Candidates

“Need workers but not looking forward to combing through resumes from applicants who clearly didn’t read the job description? …Here are a few tips to secure the best candidates for your company.”
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How to Save Yourself When Everyone Else in Your Office Is Getting Sick

Un-fun fact for you: This year’s terrible flu season is far from over… So how can you keep yourself healthy when everyone around you is dropping like flies? These tips will help, courtesy of expert Dr. David Reitman, MD, Medical Director at the American University Student Health Center.”
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What To Do When Common Time Management Tricks Don’t Work

“There’s just one problem, you feel like you’ve tried every hack there is, and none of them have proven to be effective. Don’t worry, this doesn’t mean that you’re doomed to a life of uncontrollable chaos. You might just need to look beyond what works for most people, or tweak their methods in a way that works best for you and your life. Here are some alternatives you can try.”
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79% of Service Companies Say Competition Is Heating Up

“The second annual Mavenlink State of the Services Economy report for 2018 finds almost 4 in 5 or 79 percent of service companies are facing increased competition. This rivalry is coming from new entrants who are pushing established businesses to work much harder to find new customers and keep existing ones.”
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Blue Lagoon - Concentrated Deodorant

Product Spotlight — Blue Lagoon

Blue Lagoon is a water-based, super-concentrated liquid deodorant that eliminates all types of odors on hard and soft surfaces. This product is extremely cost effective — one concentrated gallon can be mixed with water to make up to 32 ready-to-use gallons.

A true odor neutralizer, Blue Lagoon overcomes unwanted odors rapidly and leaves a light, clean, fragrance.

Because it contains citronella oil, a natural insect repellant, Blue Lagoon can help control flies and mosquitos. It is environmentally friendly and safe for use around children, people and pets.

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Leonardo Liberato, Linda Deplanty, Corey Winters

New Franchisees in Florida, Indiana, Tennessee

Leonardo Liberato, Marcio Vieira, and Luciano Franco are the new Aire-Master of Tampa Bay franchisees. They have taken over for Doug and Jackie Lund, who have retired after many years in the Aire-Master system.

Linda Deplanty, and her husband, Delbert, have started Aire-Master of West Central Indiana. Their territory is just west of Indianapolis and includes the counties of Tippecanoe, Montgomery, Putnam, Vigo, and Clay.

Corey and Kendra Winters are the new franchisees in the Nashville, Tennessee, area. They recently relocated from the St. Louis area to take over Aire-Master of Middle Tennessee from the previous franchisee.

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“So you never know who you touch. You never know how or when you'll have an impact, or how important your example can be to someone else.” – Denzel Washington
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