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 Log in as a user

You can now log in as any user of your marketplace. This allows you to view and edit their profile and listing information.

Hi!

There are many occasions where you need access to your users’ profiles and listings. Perhaps some of your users are less tech-savvy and need hands-on help with publishing and maintaining their information. Or maybe you have an important enterprise provider, and you want to offer to post and edit listings on their behalf. 

Sometimes, seeing your marketplace through your users’ eyes also helps you solve problems and come up with ways to improve the user experience.

The latest addition to Sharetribe Flex allows you to do all this. You can log in as any user, edit their profile information, create listings on their behalf, or edit their existing listings. 

You can edit all the information related to listings, including photos and availability.
For security reasons, the feature doesn’t allow you to impersonate users. You’re not able to send messages, make payments, or take any other transaction-related actions on their behalf. You also can’t add payment details for a user, as it's a requirement from Stripe that each user does this by themselves and accepts Stripe's terms of use. 

If you want to take more actions on your users’ behalf, it’s possible to add steps in the transaction process that can be taken by the marketplace operator. You can do this by adding operator transitions, which you can then transition in Console. For example, you could create a booking flow where the marketplace operator can also accept bookings. In this case, your marketplace data will show that the operator accepted the booking on the admin’s behalf. 

To enable this feature on your Flex marketplace, follow these instructions.

Are you planning to use this feature? Is there something you'd like us to do to improve it? Let us know what you think!

On behalf of the Sharetribe team,

Juho Makkonen
CEO, Sharetribe

P.S. If you have any questions, just reply to this email and we'll get back to you as fast as lightning! ⚡️

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