Hello <<First Name>>

As we continue to focus on the ongoing discussions with governments to open a pathway to resumption, CLIA Australasia will be running another Australasia Trade Partner Update Webinar on Wed 12 May at 11.00am AEST/1.00pm NZST to provide an update on the pathway to cruise resumption. If you are a CLIA member travel agent, we encourage you to participate to find out what is happening globally, the discussions we are having with governments locally here in our region, and how you can help. You can find more information below or register here.

It was a pleasure last week to join other industry representatives at the opening of the Eden Welcome Centre, by the Port Authority of New South Wales — a new maritime, cruise and tourist facility that heralds the beginning of a new era for tourism and cruise in Eden and the Sapphire Coast. 
Officially opened by the NSW Minister for Transport, Andrew Constance, and Minister for Tourism, Stuart Ayres (pictured), together with the new cruise wharf, the Eden Welcome Centre reinforces the warm community welcome that locals offer passengers arriving by cruise ship. It was especially encouraging to hear Minister Ayres reiterate the important economic contribution and jobs that cruise tourism delivers to NSW, and that they look forward to welcoming cruise ships back when possible, both at the port of Eden, and at ports up and down the NSW coast.
It’s not too late to register for next week’s Ocean Debut Virtual Showcase. As we increasingly see more progress on cruise resumption around the world, this showcase offers the opportunity to learn more about 2021’s most exciting new ships joining the CLIA member fleet. 

Running each weekday between Monday 10 and Friday 14 May 2021, the showcase will update travel agents members on the innovative features and designs guests can expect when they step on board, plus thanks to MSC Cruises, one lucky participant will win a 2022 MSC cruise. Agents can find out more information and register here.

Stay Safe,

Joel Katz
Managing Director, CLIA Australasia


Last week, the U.S. Centers for Disease Control (CDC) released further detail on the Conditional Sailing Order that has been in effect since October 2020, providing more clarification on progress to resumption, that could see cruising resume from U.S. ports in the upcoming northern summer. In a letter the CDC sent to industry, the agency stipulated that if cruise lines can demonstrate compliance with certain conditions including minimum passenger and crew vaccination levels, they can effectively fast forward their timelines.

We have also seen some announcements about restart activity in the Caribbean. Ships that might have been prevented from operating at U.S. homeports, for example, will offer cruises from Caribbean ports.

Following the successful resumption of cruising in Europe, the U.K.'s first cruises are due to set sail as soon as this month under the industry’s extensive health protocols, with the first ships to sail in British waters since the start of the pandemic planned to operate a series of domestic itineraries.

These sailings will provide further examples of the domestic-first resumption CLIA envisages for Australia and New Zealand, and will give cruise lines further opportunity to demonstrate the new global health protocols that underpin cruising’s revival. And we are lobbying hard to ensure Australian and New Zealand governments understand what is happening in other parts of the world.

Please register here for a Trade Partner Update on Wed 12 May at 11am, where we will provide an update on industry resumption globally, and the efforts to progress a similar carefully managed cruise restart here in Australia and New Zealand.


Our Masters Program is back!

CLIA’s elite Masters Program is back - reinvented for the new era and primed to advance your sales and marketing skills to the highest level.

Redesigned in an online format, the Masters Program will give you the insight you need to forge a unique position in a competitive retail landscape. It takes travel agents into an environment beyond mainstream selling, helping them to pursue new revenue streams and create a unique brand differentiation.

Previously conducted at sea in an annual on-board conference, this year’s Masters Program will be structured as a six-week online course, offered twice during the year. Open to CLIA member agents who have achieved Ambassador status, the program will provide an opportunity to attain CLIA Cruise Masters status, the highest qualification for CLIA cruise specialists.

The CLIA Masters Program will begin on June 7 and will be offered again from September 20, 2021. After completing the Masters course and assignment, agents will receive 100 accreditation points and enter the prestigious CLIA Cruise Masters ranks with perks including a higher search ranking on the CLIA Australasia website.

The course cost is AU$350 per attendee. Please note that you may be eligible to claim the course cost as a tax deduction. 

Visit our website to find out more about the 2021 Masters Program and its content.

Spaces are limited so don't miss out!

TAFE NSW Women in Business Program is running an online workshop titled: “Re-Energise your Business on Wednesday 12 May and are inviting CLIA members to join.
The focus of the workshop is to provide tools and techniques to re-energise your business and sharpen your grant writing skills while learning about the grants and funding opportunities currently available to small business owners.

This session has been designed specifically for businesses in the tourism, hospitality and events industry.
CLIA members can register for the fee-free* Women in Business Program to find out more about this upcoming workshop, and to access information, resources and case studies to support every stage of your business.
Session: Re-energise your business and sharpen your grant writing skills  
When: Wednesday 12 May 2021, 12pm – 1pm 
Numbers are limited, so register now with TAFE NSW Women in Business and secure your spot.
*Fully Government subsidised. Eligibility criteria applies.


Get on board for our Ocean Debut Virtual Showcase

Monday 10 - Friday 14 May 2021

As the industry works to achieve resumption in destinations around the world, cruise lines are preparing to unveil a succession of spectacular new ships that will help re-energize cruising and offer exciting new experiences for guests.

To highlight the wealth of new cruise ships ready to launch and help drive our industry’s recovery, CLIA Australasia is launching its first-ever Ocean Debut Showcase, a week-long virtual event.

Running each weekday between Monday 10 and Friday 14 May 2021, the showcase will provide travel agents with valuable information about the latest ships and all their new features. Each ship will be profiled in detail, covering ship facts; dining, entertainment and accommodation options; public spaces; new innovative features and designs; and what type of experience guests can expect when they step on board.

Participants will earn three CLIA Accreditation points by completing a short post-event quiz for each cruise line presentation they attend live. In addition, there are five fabulous prize packs to be won, simply by collecting the codeword given during each live session.

PLUS – one lucky agent will win a 7 night MSC cruise for two guests in a balcony stateroom, for travel to any destination in 2022, with special thanks to MSC Cruises
To be in the running to win the cruise, please ensure you register for the presentation on MSC Virtuosa and MSC Seashore. You’ll need to tune in live, collect MSC’s codeword and answer every MSC Cruises quiz question correctly at the end of the presentation. Five bonus entries to the draw will be given to those who register and tune in live every day of the showcase between Monday 10th and Friday 14th May – to hear about all 19 featured ships that are scheduled to debut in 2021. Select here for more details.
To get involved, browse the full schedule of presentations below and register for your preferred sessions. More information on each of the new ships featured in the showcase can be found here.
Day / Date / Time
New Ships Featured
Monday 10 May 2021
1:00pm - 2:30pm AEST
3:00pm - 4:30pm NZST

Tuesday 11 May 2021
1:00pm - 2:30pm AEST
3:00pm - 4:30pm NZST

Wednesday 12 May 2021
1:00pm - 2:30pm AEST
3:00pm - 4:30pm NZST 

Thursday 13 May 2021
1:00pm - 2:30pm AEST
3:00pm - 4:30pm NZST

Friday 14 May 2021
1:00pm - 2:30pm AEST  
3:00pm - 4:30pm NZST

Register for the sessions you wish to watch and you will be sent a link to watch the recordings afterwards.


The Cruise360 Australasia Conference will return in 2021 to the Hyatt Regency Sydney on Friday 27 August 2021

CLIA Travel Agent Members can purchase tickets online now. For all other ticket purchase enquiries, please contact Marita Nosic (



Invite your clients to Upgrade in Europe in 2022 with a FREE 2-Category Suite Upgrade, Up to 25% off Selected Sailings and 50% Reduced Deposits* . Plus you’ll earn a $200 Gift Card*.

Book by 30 June 2021.


Your clients’ favourite destinations are all $250 off with NCL’s Great Getaway Sale.

PLUS until 23 May, they’ll also receive all 5 Free Offers including a free beverage package, free specialty dining package and much more.



Bianca Bratton, Senior Business Development Executive introduces you to Paul Gauguin Cruises for 2022. Having joined the PONANT Family in 2019, they are renowned for their cultural voyages throughout the South Pacific. Find out what your clients can expect from these luxurious specialist voyages.


Join our Trade Insider AUNZ Facebook Group for the latest Oceania Cruises news, marketing materials, promotions, training opportunities, competitions and more.



Are your clients travelling solo? Let them enjoy an unforgettable voyage on board PONANT’s luxury small ships without the extra cost! With no single supplement offered on cruises to the Kimberley, along Australia’s coasts, New Zealand, the Mediterranean and Antarctica, the possibilities to explore are endless.
*Conditions Apply.


Our EXCLUSIVE May cruise of the month is here! Book your clients on a bucket-list trip in 2022 that will have them visiting magical destinations in Northern Europe like Iceland and Greenland.

Save up to AU$1,440pp* (NZ$1,240pp*).

Hurry limited cabins available!
Francis Travel Marketing represents thirteen CLIA Cruise Lines in New Zealand - including Holland America Line, Carnival Cruise Line, Windstar Cruises, A-ROSA, Crystal Cruises, Dream Cruises, Luftner Cruises, MSC Cruises, Norwegian Cruise Line, PONANT, Oceania Cruises, Regent Seven Seas and Paul Gauguin Cruises.

For more information and to view promotional offers, visit


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