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Update January, 2021  View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

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New Legacy: February Dev Hangout


Please join us for our next New Legacy Dev Hangout where we talk about how the Game World will feel in Ultima Online: New Legacy!  Keep an eye on UO.com and your inbox for an invite to February's live stream!



 

Happening on Live

Producer Notes


Greetings Everyone,

We would like to welcome everyone to Ultima Online 2021!  We hope the new year has been off to a great start for you and are excited to share what we have planned for Britannia in the coming year!

We are currently in the development phase of Publish 110 to support the live shards.  We are targeting a March release of this publish which will include veteran rewards, new holiday collectible items, additional rewards for the Black Market, bug fixes, and support for our upcoming global events.

Speaking of events, I want to take a moment to acknowledge the Event Moderator program has been going strong for 12 years now!  I also want to make a special mention that EM Malachi has been with the program since its re-inception and has brought so many great memories for the players of Great Lakes and to Britannians everywhere with his engrossing fiction.  Thanks Mal!   As you may have read on UO.com, I am looking to hire an EM for every shard.  I would like to welcome EM Echo, EM Calista, EM Rainstorm, EM Reiver, and EM Tzaphkiel!  Check out their shard assignments and help me to welcome them aboard!  I would like to thank all the players that sent in applications.  Everyone's creativity always excites me to see, I think the future for storylines are definitely bright.

In addition to the global event schedule you can check out below, we are kicking off our first holiday collectible event for Valentine's Day!  Our EM team will be supporting the storylines for this collectible, culminating with the delivery of some new cupids to decorate your homes - one for your yard, and one for the wall!  What's really exciting is we can now offer these collectibles based on your character's karma - so choose your actions wisely!  We are planning on beginning delivery of the cupids beginning on February 12th - keep an eye on UO.com for full details!
 

I would also like to address some issues that were brought up this past month.  If you have a Pie Safe from the Kitchen Set that does not close properly, please contact me at Mesanna@broadsword.com and I will be happy to replace the safe to keep your pies free from scheming dessert thieves!  Also, please remember that Spirit Speaking will only work with real skill, not modified skill.

We have an exciting (and very busy!) year planned for Ultima Online to support both our live shards and continued development of our next major project, Ultima Online: New Legacy, we are glad to have you along for the ride!

Finally, here are the CS actions for the month of December:
24 Solicitation
2   Disruptive Behavior
8   Third Party Program
87 Macroing

See you in Britannia,
Bonnie "Mesanna" Armstrong
Producer

Upcoming Events


Dev Meet and Greets

Pacific  February 8th 9pm ET
Sonoma February 22nd 9pm ET
 

Global Events


 

Ultima Store New Release

 




 

From the Meet & Greets

Is vendor search on Atlantic ever going to be reliable?

We have some updates planned for vendor search in Publish 110 that will make the messaging more informative so that every search does not come back as “Too vague…”  We will also be performing maintenance on the vendor search database in Pub 110. 

Can we switch chars without retyping our password...we used to have the save password option, can it come back?
 
No, to protect account security we cannot allow this.

Is there ever gonna be a token to raise the skill cap to 820?
 
We have no plans to increase the skill cap to 820.

Are tokens and gifts a thing of the past now?
 
We have some great gifts planned for the coming months!

Does a grubber absolutely have to spawn on every time you have failed a lockpick, and while we are on grubbers, can they be tethered to the chest?
 
Grubbers need to eat treasure to survive, so they are definitely going to sniff out delicious treasure every chance they get!  However, we can make sure the grubbers don’t wander away from their delightful treasure snacks by adding a leash to them.

Often when a mob is killed, its health bar greys out but remains onscreen and must be closed manually or when your hunting partners die, their health bar disappears and must be pulled again, hard in a crowd... Can this be changed for them to stay up?

If you have specific steps to reproduce this issue we can look at resolving the issue.  Please include which client you are using, where you are fighting, which mobs you are attacking, and any other specific steps to reproduce this issue 100% of the time.  From there we can look at improvements to healthbar functionality while hunting.

Are you planning to bring monsters back to the empty areas of Blackthorn's Dungeon?

Not at this time, we will look at future uses for this area in a coming publish.

Can we get rideable Frost Beetles and Ossein Rams?

It's more plausible with the frost beetle but the ossein ram has those pesky horns that get in the way of the riding animation.  We have no current plans for a rideable version of these creatures but who knows what the future may hold!     

Can we get Bone Armor in unique colors?

New colors of bone armor sound like a great reward for our coming global events!

There is an issue in the classic client where a nightmare won't update its healthbar when its dead, can this be looked into?

This is an issue we are aware of and have it written in our database to fix.

Monsters are getting trapped during Treasures events...please help!

We plan to address this in Publish 110 to make sure these monsters do not stick around when they are in an inaccessible location.

 

Customer Service

ACCOUNT RECOVERY VERIFICATION

For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.

If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).

Accounts that have been closed within the last year require the secret word and 2 pieces of information.

Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.

Information used for verification are as follows:
  • Account name
  • Email
  • First and last name
  • Date of birth
  • Phone number
  • Key codes
  • Payment information (CC)
  • Date account was open/closed
  • State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 
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