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Are you sending out a FOS SOS?

It’s all change at the Financial Ombudsman Service (FOS).
 
New rules came into effect from 1 April 2019, and these changes have had a significant impact on the size of business that can present a case to the FOS. 
 
The pros and cons of these changes will take time to come to light.  As ever, though, the Flaxmans’ team is ready and waiting to help you adapt to the new rules.  
 
From what we have seen over the last few months, and from speaking to Brokers, many insurers are taking a hard and, sometimes, unreasonable line on claims.  We are seeing far too many legitimate claims being turned down.  
 
We are here to help! 
 
You can find out more about these changes within the Financial Ombudsman Service and how Flaxmans can help by going to FOS-SOS.
Find out more

BIBA Webinar

Flaxmans Chairman, Roger Flaxman and Mike Wilson, one of our expert consultants, delivered this month’s BIBA webinar on the topic of Flaxman’s new FOS-SOS service. One hundred plus brokers attended the webinar, and both speakers received a great deal of positive feedback as did the new FOS-SOS service. 
“This is exactly the sort of service that the industry has been crying out for and to date has not existed.”
BIBA broker
If you missed the webinar on Wednesday 17th July but would like a copy of the slides, please send us a slide request.

Case Study: A holiday home up in smoke

Mr Smith had recently purchased a timber cabin to let it out for holidays. He had purchased insurance through a specialist holiday letting insurer. The insurer imposed a fire alarm clause as follows:
 
It is a condition of this insurance that two smoke alarms are installed on the property. If you fail to comply…this protection will not cover the loss or damage caused by a fire.

Mr Smith followed these instructions; however, just before the first holidaymakers were due to arrive at Christmas, he noticed that one of the alarms were not working. He took down the alarm intending to fix it, however this could not be done before the family arrived for their holiday. While the family were out one day, a fire occurred. It was not discovered until the family returned later that day, by which time considerable damage had occurred.  Since Mr Smith was in breach of the clause, the insurer rejected his claim. 
 
Read more to see how Flaxmans helped Mr Smith. 

e-Book

Don’t forget to help us spread the word about the FREE e-Book for anyone who signs-up to our newsletter on the Flaxmans website.  

Have a Wonderful Summer

We will still be fighting for the rights of brokers and policyholders as sadly houses and factories still burn down, get robbed or flooded, and claims still get contested or rejected. 
 
From everyone here at Flaxmans we hope you have a wonderfully sunny summer with holidays and bbq’s to look forward to, just don’t burn down anything down!
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