April 2017 Issue
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Find the latest news of the North Shore Division of Family Practice with The Bulletin! Below is the list of items covered in this issue. Have questions or feedback? Contact us at Past issues of The Bulletin are archived on the North Shore Division website.

Message from the Board Chair

There is a great deal of work in progress at the North Shore Division. 

Your Division has been very busy working on the implementation of the Primary Care Home. The first iteration of this project is about to launch, under the physician leadership of Dr. Dean Brown. Work with Vancouver Coastal Health Authority has been collaborative and fruitful, and the development of work flow processes for this project is well under way. A Network learning session was held on April 4. 

Check out our new Recruitment and Retention video to see a few familiar faces!

GP Link, the phone link at the Division office to find primary care physicians for unattached patients, is in full swing, with a roll out to the general population. Numbers of patients who have found a family doctor are steadily increasing.

Pathways has been well received. Over one hundred GPs have accessed 24,634 “page views”. 

The year will be a busy, active, and rewarding  one. Visit our website, where you will find a wealth of information to bring you up to date on North Shore initiatives.

Dr. Ruth Campling
Board Chair

Recruiting a New Colleague? Our Website and New Video Can Help!

The next time you are searching for a new physician to join your office, please share this link with them:

This webpage helps physicians learn about living, playing, job hunting, and working on the North Shore. The latest addition is a short video that features interviews with current North Shore physicians and footage of the area’s beautiful scenery.

Upcoming Division Events

Dine and Learn - Beyond EHRs: Essential Technologies Today for Family Doctors to Support & Optimize Patient Care

When: Thursday, April 27, 2017, 6:00 - 8:00 pm
Where: The View on Lonsdale - Mountain View Room - Level 5
               2121 Lonsdale Avenue, North Vancouver
Speaker: Dr. Kendall Ho, Emergency Physician, Vancouver General Hospital; Professor at UBC Faculty of Medicine; Lead, Digital Emergency Medicine


CPR-Health Care Provider Re-certification

The North Shore Division of Family Practice invites you to register for an upcoming CPR-HCP Re-certification training course provided by St. John Ambulance.

 Saturday, May 27, 2017, 8:30 am - 12:15 pm
Where: Lions Gate Hospital Auditorium
A light breakfast and refreshments will be provided.

Please register and provide payment information by calling directly St. John Ambulance at
The cost is $55 per person. Space is limited. Please register by May 23 to avoid disappointment.

Can't Attend an Event? Just Let Us Know!

The Division puts significant effort into selecting educational topics that members find interesting. We appreciate your participation in these events, and we are pleased to provide them for free of charge to members. We would however like to remind members there is a cost to the Division to host these events, some of which can be saved if we know in advance whether members will attend or not. Over the past year, 76 members did not attend at least one event they were registered for, with a total of over 100 no shows.

We would appreciate if you could please give us a minimum of 2 days' notice so we can minimize event expenses, and ensure our resources continue to go into initiatives that benefit members and patients.

Child and Youth Mental Health and Substance Use Collaborative: Legacy Magazine

Legacy: Progress of the Child and Youth Mental Health and Substance Use (CYMHSU) Collaborative - This magazine tells the story of the CYMHSU Collaborative – how it grew from a small initiative in the interior in the Spring of 2013 to encompass communities in all five health regions in BC today.

The magazine details the diverse activities under the Collaborative umbrella through engaging stories and pictures. Learn about:

  • Mental health literacy events and projects held in communities to increase access and reduce stigma
  • How collaboration creates clearer pathways to care, and
  • How communities increase their capacity to respond to the mental health and substance use needs of their young people and their families.
For questions regarding the CYMHSU work on the North Shore, please contact

GP Link Helps Physicians Round Out Their Patient Panels

Four times a year, we invite North Shore family physicians to accept unattached patients through GP Link, a service that patients access by calling 778-945-3017. The next time you receive the “GP Link Registry Update” email, please consider joining this important program. You can specify an interest in accepting patients with certain conditions, and you can remove yourself from GP Link at any time. Patients will be asked to gather key information (e.g. current medications) before contacting you. If you accept complex/high needs patients through GP Link, you can bill G14074 ($200) for eligible patients (frail, significant cancer, complex chronic conditions, severe disability in the community, mental health and/or substance use, or new mothers and infants).

Click here to learn:
•    How many patients has GP Link helped so far?
•    How quickly do most GP Link callers receive a response?
•    What complex/high needs do patients have?
•    Are callers seeking a GP for themselves or others?
•    How many patients does each caller represent? 
•    How do callers discover GP Link?

HealthConnection App Update

Dear HealthConnection App Users:

Thank you for using our free, searchable directory of resources to help North Shore residents manage their health and chronic conditions. We have some updates to share with you.

The HealthConnection App has been removed from the iPhone App Store as technical upgrades to the app was discontinued. For now, people who currently have the HealthConnection App on their iPhones will still be able to use it, and the data will be updated whenever we update the HealthConnection website. Over time, however, the lack of technical upgrades will make the app incompatible with the newest version of iOS. Users may start to see glitches, and will eventually be unable to access the app at all. When this happens, you can simply switch to using the HealthConnection website through a web browser.

We will continue to maintain the HealthConnection website, which allows you to access the same searchable directory through any web browser.

We really appreciate your interest in health resources on the North Shore. We look forward to continuing to share information with you through our website! If you have any questions or concerns, please email

Vancouver Coastal Health and the North Shore Division of Family Practice

Pathways on Mobile Devices

There have been multiple improvements made for using Pathways on mobile devices. To pin Pathways website to your home screen for quick access, you can follow the instructions here.
Contact if you have any questions regarding Pathways.

Billing Tips

On February 28, the Division hosted an event called “Maximize Your Billings!” The presenter, Cindy King, shared this handout, which includes a wide variety of tips. She also shared this template, which can be used to track billings for phone calls.

Please note that the Division’s website has links to a variety of billing information here:

New Sessional Rates Effective April 1, 2017

Effective April 1, 2017, sessional rates will increase by 5.07% per the Physician Master Agreement based on Economic Stability calculations.
  • GPs: $132.57/hour and $463.99/session
  • Specialists: $156.38/hour and $547.32/session
You can access the updated Activity Record and other forms on the Division website here.

2016 Tax Changes Affect Some Incorporated Doctors 

Changes to tax rules in 2016 could affect incorporated physicians who work with other physicians in group practices. MD Financial Management has created several information pages to help physicians determine whether these changes will impact their practices:
•    How 2016 tax changes affect some incorporated physicians
•    Federal budget implications for incorporated physicians (webinar video)
•    Incorporated physicians: Are you affected by the 2016 federal budget?

DTO Update: Increase in Ransomware Cyberattacks Targeting doctors

There has been an increase in reports from doctors about attacks by ransomware, a type of malware that often involves compromised system security, temporary or permanent loss of information, and extortion of money from users. Because antivirus software does not provide sufficient protection from ransomware, doctors are encouraged to seek alternative solutions. For more detailed information about ransomware and suggestions for dealing with an attack, read “Ransomware – What should I do?”, a technical bulletin by Doctors Technology Office (DTO). Further resources related to technical issues affecting physicians are available on the DTO technical bulletins.

Partner Events

SGP Billing Education Workshop: The Dollars and Sense of Family Practice
When: Saturday, April 29, 2017, 9:00 am - 4:00 pm
Where: St Paul’s Hospital Conference Centre, Vancouver
Target audience: Family Doctors, MOAs and  Residents
Cost: $225 for members, $450 for non-members, $75 for residents
For a detailed agenda and information on registration by fax or phone click here.
For online registration click here.

Women's Preventative Health Conference
When: Saturday, June 3, 2017, 9:00 am - 3:00 pm
Where: Vancouver Convention Centre
Immerse yourself in an informative, collaborative health and wellness experience that will inspire you to re-imagine the power of health care. Evidence-based info sessions with some of the city’s leading physicians and health care practitioners range from patient-centred health care to sexual health, from managing anxiety to dealing with aging parents, from skincare to the detox diet myth.
For more information, click here or visit
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