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Good Afternoon,

SATS are writing to you today to provide you with an update on the ever-changing and evolving circumstances surrounding COVID-19 and how this may impact any outstanding works while the current QLD Health orders are in effect.

Firstly - If your office is currently closed or if you wish for all jobs to be paused for the duration of the lockdown, please let us know ASAP.

Having consulted with QLD Health concerning the current lockdown orders in effect for the 11 local government areas in South East Queensland (Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Gold Coast, Noosa, Somerset, Lockyer Valley and Scenic Rim) we understand that smoke alarm servicing falls under emergency works and may continue where safety is a concern or a property will not satisfy legislative requirements.

Based on the Information received from QLD Health, SATS will continue our service as follows -
  • Any property located in the area that is governed by the lockdown orders, that has an outstanding job, that falls into the category below, we will contact the tenant and permitting they allow our attendance, we will service the smoke alarm/s at the property.
  • If we have been requested by you to attend due to a faulty/missing alarm, we will service the smoke alarm/s at the property.
  • In alignment with State Legislative requirements, SATS aim to ensure services are completed within 30 days of the lease affected date.
Smoke Alarm Testing Services have implemented these strategies and measures to help do our part and limit any further spread of the virus. We have asked our technicians to remain vigilant during this time, have implemented strict hygiene protocols and have asked that they keep a distance of 1.5 meters between one another at all times.

We will request that, if a tenant is unwell, has been deemed a close contact or travelled overseas in the last 14 days, to let us know so that we can place a hold on this property to isolate it from booking for the recommended 14-day period. After this period, the property will be made available for reschedule.    

The health, well-being, and safety of the tenants and our technicians are paramount to us, and we thank you for your understanding.

 If you have any concerns or questions, please do not hesitate to reach out to our friendly Customer Service Team on 1300 41 66 67.

Copyright © 2021 SATS - Smoke Alarm Testing Services Pty Ltd, All rights reserved.
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SATS - Smoke Alarm Testing Services Pty Ltd
PO Box 6393
Yatala, QLD 4207
1300 41 66 67

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SATS - Smoke Alarm Testing Services Pty Ltd · PO BOX 6393 · YATALA DC, QLD 4207 · Australia