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howz.IT, Newsletter of Hawaii's Technology Transformation, Smart.Safe.Connected

In this Issue...

IT Workforce at the Forefront

Developing an information technology (IT) workforce will be central to building and sustaining a modern, efficient and effective state government. Gov. David Ige and State CIO Todd Nacapuy reaffirmed that priority last month at a joint “all staff” meeting of the Office of Information Management and Technology (OIMT) and the Department of Accounting and General Services’ Information and Communication Services Division (ICSD).
Group photo
The state CIO and new members of his technology leadership team greet the Governor at a recent OIMT/ICSD all staff meeting. Pictured are (from left) IT Operations Officer Jim Miwa, IT Development Officer Michael Otsuji, Gov. David Ige, CIO Todd Nacapuy, and Business Architect Mark Choi.
Just two months on the job, Nacapuy acknowledged that the current state of IT in Hawaii remains decentralized, paper-based and often antiquated, while the state faces the challenges of high recurring costs, overworked IT personnel, and an over-reliance on consultants. He recommitted to his people-first strategy that sets out to rebuild the state’s IT workforce and focuses on service-oriented IT infrastructure and applications across the state enterprise. He added that this begins with expediting the filling of vacancies and then creating paths of career growth for state personnel.

For those interested in exploring opportunities in public sector IT, OIMT is posting civil service and non-civil service positions on its website.

5 Reappointed to IT Steering Committee

With the start of the new fiscal year, several members of the State of Hawaii IT Steering Committee have been reappointed for multi-year terms.
 
In passing legislation to establish the committee in 2011, the state Legislature outlined committee members’ responsibilities in advising the state CIO and assisting in the development of Hawaii’s IT standards and policies. The committee’s 11 members consist of four appointed by the Senate President, four by the Speaker of the House, one by the Chief Justice, and one by the Governor — with the CIO serving as the chair.
 
Last month, Speaker of the House Joseph M. Souki reappointed the following members:
  • David Keane, data processing systems manager with the state Department of Human Resources Development;
  • Liane Moriyama, administrator of the Hawaii Criminal Justice Center;
  • Clyde Sonobe, assistant superintendent of the state Department of Education Office of Information Technology Services; and
  • Rep. Kyle T. Yamashita of the state House of Representatives.
In addition, Chief Justice Mark E. Recktenwald reappointed:
  • Kevin G. Thornton, director of the Hawaii State Judiciary IT and Business Services Department.

'Center of Excellence' Promotes Good Management Practices

Building a strong technology team includes ensuring that individuals with the right skills are in place to support state agencies as they initiate and plan projects, as well as providing guidance, training and support in best practices.
PMCE website
Under the direction of OIMT Program Officer Leila Kagawa, the Program Management Center of Excellence (PMCE) has been established to help standardize and support program and project management across the State of Hawaii, improve the visibility and communication between different layers of management, and facilitate project information sharing.
Staffed by project management professionals with years of experience in managing programs and projects, the team has successfully facilitated projects from program level to enterprise-wide in scope and impact. Click here to meet the PMCE team.

Initiative to Support Departments' Web Accessibility Efforts

The PMCE is leading an effort to provide up-to-date information and training to state departments and agencies to help ensure that their respective websites meet federal accessibility guidelines.
 
Accessibility of official State of Hawaii websites is of paramount importance to serving all citizens. The PMCE-led Web Accessibility Initiative is focused on two main objectives:
  1. implement a train-the-trainer program that highlights the importance of website accessibility and how to comply with updated standards and utilize associated processes and tools by offering online courses (e.g., creating accessible documents, using accessibility evaluation tools, and other key practices); and
  2. update policy and procedures to support compliance standards at all departments and agencies.
The project is well timed, as rulemaking being conducted by the U.S. Access Board is expected to result in modifications to relevant national standards, including the Website Content Accessibility Guidelines (WCAG). Currently, eHawaii.gov web managers strive to meet WCAG 2.0 AA level standards for website accessibility.
 
The PMCE team is conducting web accessibility assessments of all Executive Branch websites. Subsequently, training and documentation will be provided to all stakeholders, and additional technical assistance will be offered, where necessary, to ensure that all state websites are aligned with the most recent compliance updates. Efforts will also be coordinated with the state Disability and Communication Access Board (DCAB) to ensure maximum administrative compliance.

Committee Extends Portal Provider Contract

This week’s meeting of the Access Hawaii Committee saw the extension of the eHawaii.gov web portal provider contact, as well as the introduction of a recently filled state position to assist the committee in its legislatively mandated duty of providing oversight.
eHawaii.gov state portal
The 20th Hawaii State Legislature in 2000 passed Act 292 establishing the Access Hawaii Committee to oversee the state’s internet centralized portal activities.
At its last meeting on July 28, the committee unanimously voted to extend by three years the contract for current eHawaii.gov web portal provider Hawaii Information Consortium LLC (HIC), expressing satisfaction with the company while acknowledging the need for more communication and reporting on value and benefit to the state.

Also at the meeting, Derek Ichiyama was introduced as the recently hired state portal manager, who will be instrumental in addressing this need, functioning as the vendor relationship manager and evaluating the portal contractor’s activities and financial reports. State CIO Todd Nacapuy expedited the filling of the vacant position after attending his first Access Hawaii Committee meeting in June.

Meet the new state portal program manager in the next issue of howz.IT.

Sun, Sand and Cyber Security

Every summer, vacationers put their house lights on timers and their mail on hold before they travel away from home. It’s just as important to take cyber security precautions when going a vacation
 
The state Security Operations Center (SOC) warns that many cyber criminals specifically target travelers. Criminals often set online lures to sell fake vacations or tickets. These may range from simple advertisements to sophisticated scams using realistic websites, complete with phone operators that will “assist” you.
State of Hawaii Cyber Security, ICSD
View the SOC team’s July 2015 Cyber Security Tips Newsletter for a few things you can do to protect yourself.
The team encourages departments and agencies to take advantage of the newsletters and content for their own security awareness programs.

Vital Statistics: Office 365 Project

The Hawaii Office 365 Project Team has aided state departments and agencies in deploying 6,131 user licenses to-date — 47 percent of the available user licenses under the current Microsoft agreement.

Most of the remaining user licenses are set to be deployed by the end of the current calendar year, along with the many tools and enhanced resources that will become available to state employees.
Recently accelerated under the Ige Administration, the project scope includes the majority of Executive Branch departments (excluding the Department of Education and University of Hawaii), which are being upgraded in phases. Benefits will include fortified security, greater disaster recovery capability, expanded applications and services, added tools for collaboration, and long-term budget sustainability.
 
The team appreciates the collaborative spirit of department personnel, which is helping to ensure as seamless a transition as possible.

In Our Next Issue...

Read about how the State of Hawaii is adopting policy and procedures to allow for the use of electronic record and/or electronic signature to satisfy legal requirements for paper records and written signatures. Anticipated positive impacts include reducing reliance upon paper-based processes and costs of paper purchases; streamlining processes to encourage more timely actions; and expediting seamless communications between employees, managers an decision-makers.
 

“We must reduce the amount of paper we use every day … I am committed to transforming the culture of government to embrace and accelerate change.”

— Gov. David Y. Ige, 2015 State of the State Address

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Published by the State of Hawaii Office of the CIO, howz.IT is the newsletter of Hawaii’s technology transformation. Forward this issue to a friend or colleague so they can subscribe and receive updates. Subscribe here.
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